Frequently Asked Questions

GluQuo is a metabolic health app that helps you understand how food, exercise, and lifestyle choices affect your blood glucose levels. By connecting to your continuous glucose monitor (CGM), GluQuo provides real-time insights, personalized recommendations, and a structured 14-day program to optimize your metabolic health.

GluQuo is designed for anyone who wants to understand and improve their metabolic health, including:

• People with diabetes (Type 1 or Type 2)
• People with prediabetes looking to reverse their condition
• Health-conscious individuals wanting to optimize their diet
• Athletes looking to optimize performance through nutrition
• Anyone curious about how their body responds to food

No. GluQuo is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease. It is an educational and wellness tool. Always consult with your healthcare provider before making changes to your diet, exercise, or medication.

Both GluQuo and GluQuoPro are paid apps available on the App Store and Google Play. GluQuo includes core features like CGM tracking, meal logging, and basic insights. GluQuoPro offers additional features including the 14-Day Training Program, advanced AI coaching, and detailed analytics. Check the app stores for current pricing.

GluQuo includes:

• CGM support (FreeStyle Libre & Dexcom)
• Real-time glucose tracking
• Meal and activity logging
• Basic insights and trends

GluQuoPro adds:

• 14-Day Training Program with structured daily activities
• Advanced AI-powered insights and coaching
• Personalized recommendations
• Detailed analytics and reports
• Food experiments and metabolic optimization

The 14-Day Training Program is an exclusive GluQuoPro feature that guides you through metabolic optimization:

• Days 1-4: Discovery Phase - Establish your baseline
• Days 5-10: Experimentation Phase - Test foods and activities
• Days 11-14: Optimization Phase - Build lasting habits

Each day includes specific activities, experiments, and personalized coaching.

No. GluQuo provides full CGM tracking, meal logging, and basic insights. GluQuoPro is for users who want the structured 14-Day Training Program and advanced AI coaching features.

Yes! You can upgrade at any time. Your existing data will carry over, and you'll get immediate access to all Pro features including the 14-Day Training Program.

GluQuo currently supports:

• FreeStyle Libre - Libre 1, Libre 2, and Libre 3 (via LibreLinkUp)
• Dexcom - G6 and G7 (via Dexcom API)

We're constantly working on adding support for more devices.

While GluQuo is designed to work best with a CGM, you can still use the app for food logging and manual glucose entry if you use a traditional blood glucose meter.

GluQuo connects to FreeStyle Libre through LibreLinkUp (Abbott's sharing platform). Here's a summary:

1. Enable LibreLinkUp sharing in your LibreLink app
2. Create a LibreLinkUp account and accept the sharing invitation
3. In GluQuo, go to Settings → CGM Provider → FreeStyle Libre
4. Enter your LibreLinkUp credentials

See our detailed LibreLinkUp setup guide for step-by-step instructions.

Connecting Dexcom is straightforward:

1. In GluQuo, go to Settings → CGM Provider → Dexcom
2. You'll be redirected to Dexcom's login page
3. Sign in with your Dexcom account
4. Authorize GluQuo to access your data

Your glucose data will sync automatically.

CGM data typically has a 5-15 minute delay due to:

• Physiological lag between blood glucose and interstitial fluid
• Data processing by your CGM manufacturer
• Cloud sync intervals

This is normal and does not affect the accuracy of trends and insights.

Yes. We take your privacy seriously:

• All data is encrypted in transit and at rest
• We never sell your data to third parties
• Your data is stored on secure, certified cloud infrastructure
• You can delete your data at any time

Read our full Privacy Policy for details.

Absolutely not. We never share your personal health data with insurance companies, employers, or any third parties. Your data is yours alone.

Yes! You can export your data at any time from Settings → Export Data. Your data is available in standard formats that can be shared with your healthcare provider.

You can delete your account from Settings → Account → Delete Account. Upon deletion:

• Your personal data is permanently removed within 30 days
• Your CGM credentials are deleted immediately
• This action cannot be undone

GluQuo uses AI to analyze your glucose data, food logs, and activities to identify patterns and provide personalized recommendations. The AI:

• Identifies which foods cause spikes for YOUR body
• Finds optimal meal timing based on your patterns
• Suggests exercise timing and types that help your glucose
• Recognizes trends and provides actionable insights

All analysis is done on your individual data and is never used to train models for other users.

Time in Range (TIR) is the percentage of time your glucose stays within your target range (default: 70-140 mg/dL). Higher TIR generally indicates better glucose control. Most health organizations recommend aiming for 70% or higher TIR.

Yes! GluQuo includes medication tracking. You can log your medications to see how they correlate with your glucose patterns. This is for informational purposes only - always follow your healthcare provider's medication guidance.

Try these steps:

1. Check your internet connection
2. Verify your CGM credentials are correct in Settings
3. For Libre: Ensure LibreLinkUp sharing is enabled in the LibreLink app
4. For Dexcom: Try disconnecting and reconnecting your account
5. Use the "Manual Sync" button on your dashboard
6. Make sure your CGM app (LibreLink or Dexcom) is syncing properly

If issues persist, contact support@gluquo.ai.

• Close and reopen the app
• Check for app updates in your app store
• Restart your phone
• Ensure you have enough storage space on your device
• On Android: Clear app cache in Settings

Tap "Forgot Password" on the login screen and enter your email address. You'll receive a password reset link. If you signed up with Google or Apple, use those services to sign in instead.

Yes! GluQuo and GluQuoPro are one-time purchases. Pay once and get full access to all features - no subscriptions or recurring fees.

Refunds are handled by the app store where you made the purchase. Contact Apple Support or Google Play Support for refund requests. We're happy to help troubleshoot any issues you may be experiencing.